Contact RouteMate
Our support team is here to help fleet managers, drivers, and installers with any RouteMate question — from setup and configuration to hardware installation and troubleshooting.
Support
Section titled “Support”- Phone: (765) 770-0279
- Email: support@routemate.us
Our team is available 24/7 and happy to assist you.
Before You Call
Section titled “Before You Call”If your question relates to a specific device or feature, having the following information ready helps us help you faster:
- Device serial number (for hardware issues).
- Vehicle or driver name (for HOS, dispatch, or compliance questions).
- Screenshot or short description of any error message shown in the web app or mobile app.
Related Resources
Section titled “Related Resources”- Installation Guides — Step-by-step guides for installing RouteMate hardware.
- FAQ — Web Dashboard — Common questions about the fleet manager portal.
- FAQ — Mobile App — Common questions about the driver mobile app.
- Glossary — RouteMate and ELD terminology.