User Roles and Permissions

RouteMate uses a role-based system to make sure each person on your team has access to the features they need — and only the features they need. This page explains the available roles, what each one can do, and how feature-level permissions work.

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Roles Overview

When your company admin creates your account, they assign you one of the following roles:

Fleet Manager

The Fleet Manager role is the standard dashboard role for day-to-day fleet oversight.

What you can do:

• View the live map and vehicle cards
• Monitor driver duty statuses and HOS clocks
• Review driver logs and compliance data
• Run reports (ELD, GPS, fuel, speeding, and more)
• View safety alerts and notifications
• Access the dispatch board (if Dispatch is enabled)

What you cannot do:

• Add or remove drivers, vehicles, or devices
• Change company settings
• Manage other fleet manager accounts

This role is ideal for operations staff, compliance reviewers, and team leads who need visibility into fleet activity without making administrative changes.

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Fleet Admin

The Fleet Admin role includes everything a Fleet Manager can do, plus full administrative capabilities.

What you can do (in addition to Fleet Manager access):

• Add, edit, and deactivate driver accounts
• Add and configure vehicles and trailers
• Assign and manage ELD devices
• Create and manage groups
• Manage fleet manager and dispatch manager accounts
• Configure company settings (HOS profiles, terminals, integrations, etc.)
• Activate or deactivate optional features

This role is intended for company administrators, operations managers, or anyone responsible for setting up and maintaining the RouteMate account.

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Dispatch Manager

The Dispatch Manager role is focused on load management and driver coordination.

What you can do:

• Access the dispatch board
• Create, edit, and assign loads
• View available trucks and driver hours
• Monitor load progress and delivery status
• View the live map and vehicle locations
• Rate drivers on completed loads

This role is designed for dispatchers and logistics coordinators who primarily work with load assignments.

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Safety Manager

The Safety Manager role focuses on compliance and safety monitoring.

What you can do:

• Review driver safety scorecards
• Monitor speeding events and trends
• View compliance reports and violation summaries
• Access the Safety Hub for alerts and event review
• Run safety-related reports

This role is ideal for safety directors and compliance officers who need to focus on fleet safety performance.

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How Permissions Are Assigned

You do not choose your own role — it is assigned by a Fleet Admin at your company. Here is how the process works:

1. A Fleet Admin logs in to the RouteMate web dashboard.
2. They navigate to Admin > Fleet Managers (or the relevant user management section).
3. They create a new account or edit an existing one.
4. They select the appropriate role for that account.
5. The user receives login credentials and can access the dashboard with the permissions tied to their role.

If you believe you need a different role or additional access, contact your company’s Fleet Admin.

Note: A single person can only have one role at a time. If you need both admin and dispatch capabilities, your admin may need to assign the Fleet Admin role, which includes broader access.

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Feature Gates

Beyond roles, some features in RouteMate require company-level activation before anyone at your company can use them. These features are turned on or off by a Fleet Admin or by RouteMate support, depending on your subscription.

Features that may require activation include:

Feature	What It Does
Fuel	Fuel purchase tracking, IFTA reporting tools
Maintenance	Vehicle service schedules, maintenance records, and reminders
Geofence	Virtual boundaries with entry/exit alerts
Dispatch	Load management, dispatch board, available trucks
Safety Scorecards	Driver safety scoring based on compliance and driving behavior
Speeding	Speed threshold monitoring and speeding event tracking
Activity Logs	Detailed audit trail of actions taken in the dashboard

If you navigate to a section and see a message that the feature is not available, it likely needs to be activated at the company level. Contact your Fleet Admin to enable it.

Tip: Fleet Admins can activate most features from the Admin > Company Settings section of the dashboard, or by contacting RouteMate support.

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Quick Reference

Role	View Dashboard	Run Reports	Manage Dispatch	Admin Settings	Manage Users
Fleet Manager	Yes	Yes	View only	No	No
Fleet Admin	Yes	Yes	Yes	Yes	Yes
Dispatch Manager	Yes	Limited	Yes	No	No
Safety Manager	Yes	Safety reports	No	No	No

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Related Pages

• Logging In — How to sign in and get started
• Managing Fleet Managers — How admins create and manage dashboard accounts

Back to Web Dashboard Documentation