Pickup Process

When you arrive at a pickup location, RouteMate guides you through a step-by-step process to check in, record pickup details, upload photos, and confirm the pickup. This keeps your dispatcher informed and creates a complete record of the stop.

Before You Begin

Make sure you are viewing the correct load and stop. Stops must be completed in order — you cannot skip ahead to a later stop without finishing the previous ones first.

Step 1: Check In at the Pickup Location

Open the load from the Dispatch tab.
Tap the pickup stop.
Tap Check In to record your arrival at the facility.

This timestamps your arrival so your dispatcher and carrier know when you reached the location.

Tip: Check in as soon as you arrive at the facility, even if you have to wait for a dock. This helps document any detention time.

Step 2: Fill In Pickup Details

After checking in, you will see a form where you can enter the details of your pickup. Fill in the following fields as applicable:

BOL (Bill of Lading) Number — The document number for the shipment.
Seal Number — The seal applied to the trailer after loading.
Chassis Number — If applicable (typically for intermodal loads).
Weight — The weight of the freight.
Pallets — The number of pallets loaded.
Pieces — The total piece count.
Empty Dropped / Loaded Picked Up — Track whether you dropped an empty trailer and/or picked up a loaded one.
Percent Loaded — How full the trailer is after loading.

You will also see a series of checkboxes to confirm important items:

Trailers — Trailer condition verified.
Tires — Tires inspected and in good condition.
Secured Freight — Freight is properly secured.
Signed BOL — Bill of Lading has been signed.
Lumper Receipts — Lumper service receipts collected (if applicable).
Escort — Escort arranged (if required).
Damage — Check this if any damage was observed.

Note: Not every field will apply to every load. Fill in what is relevant to your shipment. However, the more complete your information, the better your records will be.

Step 3: Upload Photos

You can attach up to 8 photos per stop to document the condition of the freight, signed paperwork, or anything else relevant.

Tap the Add Photo button.
Choose to take a new photo with your camera or select an existing image from your gallery.
Repeat until you have captured everything you need (up to 8 images).

Tip: At a minimum, consider photographing the signed BOL, the seal number on the trailer, and the general condition of the freight. These photos can be invaluable if a dispute arises later.

Step 4: Mark as Picked Up

Once you have entered all the details and uploaded your photos:

Tap the Picked Up button.
A confirmation dialog will appear. If any recommended fields are not filled in, the dialog will let you know.
Confirm to complete the pickup.

Note: Marking a stop as Picked Up cannot be undone. Make sure all your information is entered correctly before confirming. Double-check your BOL number, seal number, and photos.

After confirming, the stop status will update to Picked Up and you can proceed to your next stop.